FAQ
Frequently Asked Questions
Straight answers about how TeckGrid works, what's included, and what to expect.
Pricing
How is managed IT priced?
Managed IT is typically billed monthly per user, which keeps costs predictable as your team grows. Pricing shown on this site is provisional and confirmed after a review of your environment.
Is there a minimum number of users?
Managed plans are currently structured around a five-user minimum. Smaller teams are welcome to reach out to discuss options.
Onboarding
Do you charge an onboarding fee?
Yes. Onboarding covers documenting your environment, deploying management and security tooling, and getting support running properly. Amounts shown are provisional.
What happens during onboarding?
TeckGrid reviews and documents your environment, deploys monitoring and security tooling, sets up support intake, and confirms backups and account access.
Support
How do employees get help?
Employees contact the TeckGrid help desk for remote support. Issues are tracked so history and context are available.
Can you work alongside our internal IT staff?
Yes. TeckGrid can provide full coverage or support an internal team with tooling, escalation, and project help.
What does the free IT assessment involve?
A conversation and review of your current environment: support model, cybersecurity, Microsoft 365 and cloud, backups, devices, network, and your concerns. There is no cost or obligation.
Do you help with one-time projects?
Yes. Migrations, network upgrades, office moves, deployments, assessments, and remediation are available as project work. Request a quote and we will scope it with you.
Service Areas
Do you offer on-site support?
Yes, on-site support is available across Florida. Remote support is available nationwide.
What areas do you serve?
TeckGrid serves businesses across Florida, including Miami, Fort Lauderdale, and West Palm Beach, with remote support available nationwide.
Cybersecurity
Is cybersecurity included or separate?
Security is built into how TeckGrid manages technology. Higher plans add layers such as managed detection, awareness training, and vulnerability management.
What happens if a security incident occurs?
TeckGrid helps contain the issue, restore affected systems, and review what happened. Incident response preparation is part of higher-tier plans.
Contracts
Do you require a long-term contract?
Both month-to-month and 12-month agreements are available. A 12-month agreement currently includes an onboarding incentive. Terms are provisional until confirmed in writing.
Managed Plan Inclusions
What is included in a managed plan?
Managed plans include monitoring, patching, endpoint security, user account management, documentation, and remote support, with additional security and backup layers on higher tiers.
Ready for Better IT?
Get dependable technology support and cybersecurity built around your business.